In recent years, chatbots have become a popular trend on the web and various applications. Virtual assistants have taken on a huge amount of tasks that previously had to be done manually. Often, chat bots very successfully replace consultants and in a matter of seconds can provide the user with the requested information, place an order or make a selection of thematic content. However, this is not all that these personal assistants are capable of.
Today, using the example of various scenarios, we want to show how a chatbot for the corporate platform Microsoft Teams can solve your business problems and significantly increase the efficiency of company employees.
Based on our experience, a chatbot can become not just a robot answering questions or attracting customers, but a full-fledged powerful tool for automating your business. To begin with, let's conditionally highlight its four main purposes. Chatbot for Teams is:
Frequently Asked Questions and Employee Onboarding Assistant - Relieve your HR, Accounting or Administration department from the constant distraction of employee questions. A chatbot will also be a great onboarding tool for new employees, helping to speed up onboarding and employee engagement.
A channel for informing employees about events in various information systems - A common social media feed-feed of any company events in Teams. Replace the corporate portal and work email with a unified communication interface available to employees on computers and mobile phones.
A single window for prompt decision-making - A single interface for coordinating documents, performing tasks from various systems. Whether it's SAP, 1C or any other corporate system. Acquaintance with documents, approval of HR applications (selection and hiring of employees, vacations, business trips, transfers), invoices for payment and much more.
Single window for access to internal services. Replacing an employee's personal account in Teams - Creating tickets to various systems online or through specialized screen forms. Calls to HelpDesk, passes, requests for vacations and business trips, booking meeting rooms and much more.
This chatbot allows users to reduce the time it takes to complete day-to-day tasks and also serves as a link to internal services.
Often we have to contact different departments within the company to resolve sometimes elementary issues. Calls, letters, waiting for a personal meeting take a lot of time and reduce the efficiency of employees - as practice shows, about 40% of the time is spent on approving documents, submitting applications and tracking their statuses through the interfaces of information systems, another 15% is spent on finding the right document in the right one application. The virtual assistant helps to solve such issues in a matter of seconds, and also significantly reduces the burden on office managers, HR, accounting and other services.
Here's a list of the main chatbot scenarios for Teams:
ordering a certificate from the accounting / personnel department;
registration of a pass for an outside visitor;
obtaining information about working hours and holidays in a specific month;
obtaining information about the weather in a specific city;
integration of current scripts with internal systems of the company;
planning and organizing meetings with colleagues;
booking of meeting rooms and service cars;
solution of personnel processes: vacations, business trips, recruiting and hiring employees, etc .;
on-boarding new employees;
answers to frequently asked questions based on knowledge base;
submitting support tickets;
creation and monitoring of jobs;
coordination of documents and applications from internal systems;
registration and tracking the status of documents;
mass mailing of messages throughout the company or to individual departments.
At the same time, a chatbot for Teams can become a unified interface to internal systems (Exchange, SharePoint, 1C, Dynamics, SAP, etc.), both as an information channel and for initializing internal processes in different systems.
Thus, the virtual assistant takes on a large amount of routine tasks, which can significantly save time and increase the productivity of the entire organization several times.
It is not for nothing that more than 50% of respondents named the introduction of chatbots in 2020-2021 as one of the key areas of increasing employee efficiency and introducing artificial intelligence for solving daily tasks (according to the results of polls of CIOs of a Fortune 500 company).