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Retail automation

Automation of business processes, HR, Help Desk, Service Desk

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Automation of business processes in retail is becoming more and more popular, not least because of the pressure that retailers are often under.

This is due to rising labor costs, difficulties in managing e-commerce supply chains and growing customer expectations.

Automation takes the quality of service in retail to the next level, improves customer satisfaction and accelerates the digital transformation of the company, resulting in increased brand awareness and profit.

The new automation tools optimize employees' time and allow them to work efficiently from any location.

Retailers who actively automated their businesses were able to survive the crisis with the least losses. And it seems that this trend continues. COVID-19 has only brought the trend towards more sophisticated automated robotics and artificial intelligence systems closer.

Today's retailer needs to be future-proof while meeting the needs of customers in an already existing digital world.

What can be automated?

Employee adaptation

Opening of new stores and retail outlets

Help Desk, Service Desk

Assessment of the condition of sanitary and domestic premises

HR processes automation

Employee adaptation

Automation of adaptation of employees is built on Office 365 technologies and helps businesses:

increase the retention rate of new employees;
minimize the chaos caused by paperwork;
reduce costs associated with the adaptation of an employee;
reduce manual labor, human errors and the burden on the HR department;
provide a positive experience for all new employees.

Technologies used:

Help Desk, Service Desk

The system is designed to automate user support processes and maintenance of IT systems.
It allows you to register and process all types of requests received by IT-departments from users, as well as manage events and incidents. Automation improves the efficiency of the processes of user support and maintenance of IT-systems, due to:

compliance with ITIL (IT InfrastructureLibrary) methodology;
easy adaptation to changes in work regulations without involving developers;
quality control;
optimization of IT-department activity.

The statistics is available.

Technologies used:

HR processes automation

You can automate basic HR requests, recruitment and hiring, workplace organization and office services, vacation/recreational time off and many other business processes to significantly increase employee productivity.

Automate the full cycle of HR work: from the emergence of a vacancy to the dismissal of employees:

the system speeds up recruitment by 30%;
reduces time spent on HR processes by 48-52%;
minimizes the time required to process typical requests;
increases transparency in all processes and employee efficiency.

The statistics is available.

Technologies used:

Opening of new stores and retail outlets

Automate the process of opening a new store: from the formation of a plan to the launch of retail outlets in each area, including the selection of responsible persons necessary premises, coordination of internal services (such as IT, fire safety, etc.).

Automation allows you to use checklists with room requirements, as well as to organize a chain of approvals and execution up to the opening.

The statistics is available.

Technologies used:

Assessment of the condition of sanitary and domestic premises

Employees responsible for cleaning of the premises can easily note the fact of disinfection on a pre-formed check-list in the general purpose premises.

Statistics are available on the execution or timeliness of tasks.

Technologies used:

Instruments

Take advantage of the Microsoft 365 ecosystem to build an efficient system that meets your business needs

Systemz ChatBot

You can offload your services from repetitive requests by using the virtual assistant.

Most of the questions received by the IT and HR services are standard and can be closed by the chatbot.

It is also known that 85% of employees lose at least 1-2 hours of productivity per week to search for information.

Systemz Platform

Cloud platform of complex automation of business processes of the company will help:

reduce the cost of ownership of software built on a single platform;
reduce the cost and timing of additional modules and changes in current models;
improve the efficiency of users' work due to a single software interface and the ability to work with mobile devices.

About half of retail operations can be automated using modern digital technologies.

Perhaps this fact is alarming, but the changes will concern not so much the loss of jobs, but rather their development, the creation of new and retraining.

Only about 5% of all workplaces can be fully automated with the help of modern technologies.

And since in this case the company will be able to invest in its scaling, the automation will eventually lead to the creation of new jobs.

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