EN

Service desk

Register and process all types of incoming requests received by IT service from users. The system allows to manage events and incidents, planned and regular works.
Designed in accordance with the principles of the ITIL methodology (IT Infrastructure Library) it has a preset of automated ITIL processes:

  • Classification of requests received by the IT service
  • Incident Management
  • Service Requests
  • Escalation and de-escalation of requests
  • Combining incidents into problems
  • Problem Management
  • Maintaining a knowledge base
  • Reporting
Benefits
Ready-made IT process automation methodology
2.5 times reduced process automation period
Lower total ownership cost of the system automating business processes
Quick system setup. Use integrated scenarios to optimize processes wherever possible
Create workflows and forms for the new document types and modify existing templates, workflows and forms independently from vendor
How to start
automation
Fill out the form,
call us at 8-800-500-43-17 or write to sales@systemz.io
Talk to our employee, who will be happy to take into account all your preferences
Install software products from AppSource or the Teams application catalog
Sign an agreement on task details
Conduct employee training
Start automation of business processes
1
Fill out the form, call us at +7 499 653 97 84 or write to sales@systemz.io
2
Talk to our employee, who will be happy to take into account all your preferences
3
Install software products from AppSource or the Teams application catalog
4
Sign an agreement on task details
5
Conduct employee training
6
Start automation of business processes
Reviews
Artyom Kuznetsov
Artyom Kuznetsov
ELEMAAR, director
As part of the company's digital transformation, we were assigned the global task of reducing time-to-market by at least half. We have already bought Office 365 and were looking for a solution that would simplify the development in Microsoft SharePoint Online, while having no limits on the number of business processes. Such solution became Systemz Flow product with the help of which we automate business processes by forces of our business analysts, having fulfilled the task of management on reduction of terms of introduction.
Ruslana Druzeva
Ruslana Druzeva
CARLSBERG UKRAINE
We were faced with the task of automating the procedure of registration of business trips in the company. In the course of selecting a contractor we faced the fact that few solution providers speak the language of the business, thinking in the categories of "implementation time", "project cost", ROI, "adaptation of personnel to the new solution". I needed people who cared. Thanks to our colleagues from SystemZ, we completed the project on time and within the budget we had planned, and the process of transition to an automated system took our users no more than one month.
Project Manager
Project Manager
Large pharmaceutical company
We faced a rather complex task of automation of events. The special complexity consists in the fact that their number is counted in thousands, and we spend them in different cities. In addition, there was a question of ensuring the exchange of data on these events, and we had to integrate with more than 10 systems. SystemZ took up this task by offering us their solution. Since implementation, we have achieved savings of several tens of millions of dollars per year, i.e. the cost of the software solution has already paid off in the first month.
Alexey Sokhin
Alexey Sokhin
ERG, Director of IT Implementation and Development
We've been using Systemz Flow for two years - it's okay. Thanks to the guys from SystemZ team for the technical support service - we can solve not only consulting tasks, but also tasks related to small improvements in business processes. This approach greatly simplifies our development of new features when it is necessary to do it urgently.
Aziz Kabyshev
Aziz Kabyshev
Expert on Microsoft SharePoint (Kazakhstan)
I found a tool that made automation fascinating and accessible as a mosaic game or Lego constructor. My colleagues from SystemZ conducted training and helped me to quickly understand the product. Automation takes much less time and requires much less investment than similar tasks, but without using a platform.
Andrey Lukin
Andrey Lukin
BANK ZENIT, project manager
The main requirement of our company was the compliance of the system with information security standards, since some of the documents stored in it are confidential. Systemz specialists have implemented the possibility of applying digital signature for signing and encrypting documents. To ensure security, Systemz Platform solutions were integrated with Azure RMS, which allows access to confidential documents from any device only for employees with relevant rights and eliminates unauthorized document transfer.
Denis Lobashev
Denis Lobashev
UCL HOLDING, head of corporate projects department
Our company has been using electronic document management system built with Systemz Platform for over 6 years. During its operation, our company has significantly reduced the time of document processing, as well as labor costs to search and prepare the necessary information. Last year we upgraded to the latest version of the platform. The new version has pleased us with a huge number of new features and capabilities. We were especially pleased with more convenient and functional work with tasks, the hierarchy of tasks and new fields. It's great that our colleagues are developing new interesting functionality every year.
Ivan Zuev
Ivan Zuev
ENEL
Our project is not a standard one. In addition to standard workflow processes, colleagues from SystemZ have also implemented the archive module and a number of supporting business processes, such as applications for passes, business trips, vacations, HR and much more. Thanks to this, the central office, which is located in Italy, can fully control the document flow of the company, distributed in ten countries. As a result, we have a working system, which we continue to develop through our technical support.
Eugene Ishchenkov
Eugene Ishchenkov
PMI
I've been working with Systemz for over 8 years. At the same time I managed to visit 4 companies as a customer, automate over 200 business processes using Systemz Plarform and implement 4 large ecosystems based on Microsoft SharePoint. I can say that Systemz Platform is one of the most functional platforms for solving tasks on Microsoft SharePoint.
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