According to the Fortune 500 CIO survey, more than 50% of the company's respondents named the introduction of chat bots in 2020-2021 as one of the key areas of improving employee efficiency and introducing artificial intelligence to solve daily tasks.
It is known that:
Most of the questions that come to the IT and HR service are standard and can be closed by the chatbot
85% of employees lose at least 1-2 hours of productivity per week searching for information
You think that a chatbot is:
an assistant who answers your questions?
or that is just a tool for customer engagement?
ZChatBot for Microsoft Teams
will change the classic idea of chat bots
ZChatBot for Teams - four tools
for your employees to work daily in one interface
Frequently Asked Questions Consultant and Adaptation Assistant
Unload your HR, Accounting, or Administration department from the constant distraction of employee questions.
Chat Bot will also be an excellent adaptation tool for new employees, which will help accelerate the adaptation and involvement of employees.
This reduces the burden on HR professionals by answering frequently asked questions. Provides execution of processes with the participation of HR-specialists. Allows you to quickly solve employee tasks related to HR issues.
Request a copy of the workbook
Request for information on business travel
Request for information on the number of vacation days
This reduces the load from the first line of support by searching and offering a solution from the knowledge base, managing the dialog of registration and classification of the application. Increases the speed of response to user problems.
Creating an appeal in terms that are understandable to the user
Providing the most relevant links to knowledge base articles
Ability to categorize your problem by the user. Intelligent problem category analysis based on historical data
Providing additional information and screenshots from users
Automatic registration of appeals and informing users
Ability to integrate with various HelpDesk systems: Jira, Itilium, SharePoint Server or Online, etc.
The time of top and middle managers is the most expensive in each company. Providing a quick and convenient decision-making tool that ensures the mobility of employees can save a company millions of rubles per year. Chat-bot can provide a single interface for decision making.
Approval of applications and documents via chatbot